RCG
Responsible Gambling Services

Responsible Conduct of Gambling (RCG) training is required for people who are directly involved in providing gambling services. In other words, if your work duties involve gaming machines or other gambling services, you need an RCG license. We offer RCG training courses approved by the ACT Gambling and Racing Commission in online and face-to-face delivery for both domestic and international students. Attendants will learn skills and knowledge to provide responsible gambling services, and to assist those clients who have issues with problem gambling. Students who successfully complete this course, online or face-to-face, will be given a nationally recognized ‘Statement of Attainment which is valid for 3 years. We have a great team including fully qualified trainers and assessors, supporting clients 7 days a week. It should be noted that we outsource none of our RCG education or support services.

General information about this course

There are two major forms of gambling in the hospitality industry, wagering (racing and sport) and gaming (gaming machines, lotteries table games, and Keno). Responsible gambling services are provided in a range of venues, such as pubs, clubs, casinos, hotels, and motels. Gaming machines are allowed in two types of licensed venues: full hotels and registered clubs.

Responsible gambling services have to be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is referred to as the gaming area.

Online Courses

As mentioned earlier, we offer fully online courses which means you can complete the RSG course at home, at your own pace. It is fully accredited, convenient, fast, easy, and much cheaper than classroom training.

This course is designed to work on all devices such as phones, tablets, laptops, and desktop computers. Like many other online courses, you can stop and resume at any time 24/7 and your progress is automatically saved and you can switch devices.

From the time of enrolment, you can complete your online training course in 3 months. If you do not complete the course within this time, there are no refunds.

You can log in as many times as required without any limitations and your progress will be saved each time.

Who needs to complete the RCG training?

If you have to work with any gaming and gambling outlet across the nation you must have a valid RCG certificate, which means completing the RCG training to legally be allowed to work in any pubs, clubs, casinos, hotels, and motels. Individuals who perform gaming duties or tasks in a licensed club or hotel must complete RCG training within three months of starting employment in any state or territory in Australia. This course focuses on the detection of gambling problems, the proper communication with and management of customers using gaming machines, and ensuring that people under 18 years of age are not permitted to use gaming machines. You will need legal RCG certification to do any of the following roles:

• licensees of a full hotel license
• secretaries of a registered club
• staff with gaming machine duties
• staff who monitor winnings
• staff who serve in the gaming machine area.

Most club and hotel employers would choose someone who has both RSA (Responsible Service of Alcohol) and RCG certificate. That is why we strongly advise anyone looking for work in a venue that has gaming machines to attend both the RSA & RCG training.

Delivery

RCG course is offered both online and in a classroom environment with theoretical and practical components to meet all the requirements. If you enroll yourself and pre-pay online, we offer a discounted price. When you have successfully completed your RSG training and your assessment has been marked as competent by one of the assessors, you will be issued with your nationally recognized Statement of Attainment.

Our support services include:

• Academic and learning support
• Language, literacy, and numeracy support
• External support and counseling services
• Peer networks

Renewing the Responsible Conduct of Gambling qualification

You are required to renew your RCG competency every five years. To do so, you have to complete the RCG Refresher course.

The RCG Refresher course covers a range of topics including:

• Gambling in Australia
• Gaming in licensed venues
• Responsible and problem gambling
• Dealing with a problem gambler
• Assistance for problem gamblers
• Gambling signs and advertising

If your RCG competency has not expired by more than 28 days, you do not need to complete a new RCG class to renew it.

What is the difference between RSG and RCG?

Both of these names and abbreviations (Responsible service of gambling (RSG) and Responsible Conduct of Gambling (RCG)) are often used to refer to one unit of competency. RSG or RCG is a Nationally Accredited Unit of Competency: SITHGAM001, providing responsible gambling services.

English as the second language

There is no problem for you if you hold a valid English language of proficiency certificate.

Online RCG course for international students

This course is suitable for International/Overseas students and other visa holders. Many international students are now undertaking a number of Vocational Education and Training (VET) courses with us. This includes Nationally Accredited units such as RSA and RCG. 

Overview

The responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including gaming managers, the licensee, and gaming supervisors when involved in operational gambling activities. Operational job roles would include croupier, table game attendant, gaming attendant, and multi-skilled food and beverage attendant. The terms used to describe this vary across states and territories and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gambling (RSG), or Responsible Service of Gaming.

Hospitality venues might operate Totalisator Agency Board (TAB) outlets for wagering on racing and sports events. They could also cover the full range of gaming activities, including operating gaming machines, table games, Keno, and lotteries.